退款政策

Refund and Return Policy

Damaged or Broken Items (Our Guarantee)
Because our forest spirits and botanical charms are crafted from delicate natural pods and carved wood, we pack every parcel with extreme care. However, if your order arrives damaged in transit:

• Please contact us within 48 hours of delivery at our store contact email with a photo of the damaged item and exterior packaging.
• We will immediately send you a free replacement or issue a full refund—no complicated return process required.

Handcrafted & Natural Variations
Each piece is created from authentic natural botanical pods (such as Yunnan Kéteng pods) and hand-carved wood. Natural variations in grain, tone, texture, and organic pod shapes are normal and celebrate the uniqueness of each forest guardian, and are not considered manufacturing defects.

Standard Returns
If you simply change your mind, we accept returns within 14 days of delivery:

• Items must be unused, in their original condition and packaging.
• Customers are responsible for the return shipping costs. Once received and inspected, a refund will be issued to your original payment method.